Shipping policy
Within the Netherlands we ship with PostNL Track & Trace: € 6,95 for parcels up to 10 kg and € 17,45 for parcels of 10–23 kg. Orders above € 300 ship free within the Netherlands (standard-size products). Shipping to Belgium costs € 12,25 (0–2 kg), € 19,25 (2–5 kg), € 24,75 (5–10 kg) or € 34,25 (10–20 kg). Furniture and large items are not shipped: they can only be collected from our studio at Tweede Sweelinckstraat 2 hs, 1073 EH Amsterdam, by appointment once we let you know your order is ready for pickup.
You may be charged for local import duties and customs charges on the arrival of the goods in your country. These charges are to be paid by the recipient of the parcel. Unfortunately, we do not have control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country.
DELIVERY POLICY
The delivery time is indicative - therefore not guaranteed - and does not give the customer the right to dissolution or compensation if this period is not met with. If the order is in stock it will be processed and shipped within one working day after the receiving of payment. We only sell items that are in stock. If an item is sold out, you can sign up on the product page to receive an email as soon as it is available again. New Tradition is not responsible for any delays of third parties. New Tradition cannot be held responsible if the post is unable to deliver the order to the consumer on time. Delivery of products ordered online takes place at the address indicated by the consumer.
RETURN POLICY
If for whatever reason you do not wish to keep the article, you always have the right to return the article to New Tradition within fourteen days from the time of delivery.
How to return your items:
- The consumer must first inform New Tradition in writing via email (hello@new-tradition.shop) of their intention to return an item.
- Mark the items you are returning on the received return form and add this to the package.
- Hand the package over to your postal service by choice and send it to Tweede Sweelinckstraat 2 hs, 1073 EH Amsterdam
Please note: the shipping cost for your returns are for your own expense.
All items need to be returned in its original packaging and with the original hangtags on. Please ensure the item you return will be handled with care. We are not responsible for any damages that happen during the return shipment or for the loss of your item during shipment.
We recommend using a postal service that insures the value of your returned products or gives you proof of posting. Lost packages will not be refunded. Damaged items will not be accepted. The item must be returned undamaged and with the labels attached.
Exchanging an item for a different style is not possible. In that case, the order will be refunded, any new items can be bought in the (online) store.
Generally we process returns the same day as receiving the returned item. After this, within 10 days the refund will be on your bank account.
Please ship your online returns to our warehouse:
New Tradition
Tweede Sweelinckstraat 2 hs
1073 EH Amsterdam
The Netherlands
If New Tradition sent the wrong item or the item appears to be defect upon arrival, notify New Tradition within 14 days from receiving the item(s). We will refund the return shipping costs and send you the new and correct items as soon as possible, if stock is available.
Exceptions
This guarantee does not comply if the article has been used or damaged, if the consumer has attempted to amend or alter the article in any way or if the product has been specially tailored for the consumer or adapted to its special needs.